What is Twilio and How Does it Work?
While developing any web or mobile app, making it compatible with communicating with other platforms was challenging. Before Twilio, Bandwidth, Podium, Telnyx, Zipwhip, etc. were used to make a bridge between two different software. But Twilio has overshadowed all others in recent years. Developers from all around the globe are now using Twilio more than any other communication API. Be with us for a while, and You will get to know what is Twilio.
In this article, we will discuss everthing about Twilio from scratch so that you can have a better understanding of everything related to Twilio and its work process.
Table of Contents
What is Twilio?
Twilio is a modern communication API Used by developers for establishing communications.
According to Twilio.com
“Twilio’s programmable application program interfaces (APIs) are a set of building blocks developers can use to build the exact customer experiences they want”
Twilio can be used to send SMS, WhatsApp, Voice, Video, email, and even IoT, across the customer journey. All you need to do is integrate its API with your software. Now you may understand that what Is twilio.
How Twilio is helping Contact Centers to move to the cloud?
Twilio provides an omnichannel customer experience cloud based contact centers. Serve and support your customers like never before with a modern contact center. Deliver personalized customer experience with Robust live chats, messaging and several other integration with Cloud based Twilio Contact Centers. Twilio is advanced in contact centers when compared to other domains of the same niche. You can easily move your offline contact centers to the cloud with the help of Twilio. Nevertheless, it is fully loaded with security, fraud prevention, 24×7 uptime and so on.
How Does Twilio Work?
You may wanna get to know, what is Twilio and how does twilio work. So, Twilio enables businesses to know their customers better than any others. The core idea behind Twilio is to get customers, know the customer, serve the customer and retain the customer.
Twilio works 24/7, round the clock to manage a global operations center that constantly monitors the carrier networks for utmost performance. Twilio’s dedicated communications engineers constantly work to optimize the changing traffic patterns.
They receive real-time feedback on handset deliverability through a number of carrier services and use this data to make better routing decisions. The data-centric approach makes the real difference between Twilio and other API integration networks, providing customer engagement service.
How To Use Twilio?
If you get to know what is twilio, its key areas and how does it work then next question would be how to use Twilio. So, Integrating Twilio API to web and mobile apps is pretty simple. All you need to do is follow some simple steps, in order to do the job.
How to Connect the Twilio API?
- Get the Twilio Credentials to access the Communication API
- Create a Twilio Account by going on https://twilio.com/console. You can choose Free trial from there.
- After creating the accounts head over to the account details page and Get the API.
- Get your Free Twilio Phone number from there so that you will be able to make calls and send messages.
- Get Twilio Messaging SID, if you want to send SMS and MMS.
- Find Twilio API at RapidAPI.com or go directly to the Twilio Package Page.
- Use Your Credentials to Make Connections with Account SID and Account Token.
- Login to RapidAPI to Access your Code Snippets.
- Once you log in, customize Fields , Language and select the code you want.
Undeniably Twilio is revolutionizing the development world with its unique and advanced Integration service. This is the reason why it powers communications for more than 190,000 businesses from all over the world and enables nearly 932 billion human interactions every year. We hope you will get to know – what is twilio, its uses and how does it work with this detailed article. To integrate Twilio with your web apps, you can easily hire a software development company. These days, a number of offshore software development companies are taking part in Twilio integration services.
No coding experience? No problem
With our user-friendly platform, you can easily create, customize, and oversee your communication workflows visually.